At AMH Attire we operate on an exchange-only policy. We do not offer refunds.

 

Customers have 10 days from the date of delivery to request an exchange via the Exchange Log. Please note that we can confrim the date that your order was delivered using the tracking information provided to your order.

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How To Request an Exchange

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If you would like to exchange an item, please contact us within 10 days of receiving your order via the Exchange Portal only. If you send us a message on Instagram or TikTok, this will not be be accepted as an exchange request.

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Please ensure to fill out the entire form, including:

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• your order number

• the item (s) you would like to exchange

• the item (s) or size you would like instead

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Please allow us 5 days to review your request, and once it has been reviewed, we will provide you with the return address and further instructions.

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Returning Your Item

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Customers are responsible for all return postage costs.

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Items must be sent back within the timeframe provided (10 days from the delivery date).

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Customers must provide proof of postage/tracking details for the returned item (s), as we cannot be responsible for items lost during return shipping.

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Condition of Returned Items

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All items must be returned:

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• in their original condition

• unworn and unwashed

• with all original tags attached

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Items will not be accepted if they show any signs of wear including:

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• perfume or deodrant scent

• make up or fake tan marks

• damage, marks or alterations

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If an item is returned in an unsuitable condition, we reserve the right to refuse the exchange and return the item to the customer and the customers expense.

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Processing Your Exchange

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Once we receive and inspect your returned item, your exchange will be processed.

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If the requested item is in stock, we will dispatch the replacement item as soon as possible.

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If your requested item is out of stock, we will contact you to arrange:

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• an alternative item

• store credit to use on a future purchase (all store credit must be used within 28 days from your exchange request date)

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Sale Items

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All sale items are final sale and are non-refundable and non-exchangeable.

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TikTok Live Orders

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If you have placed an order via TikTok Live Claim, the same rules above apply regarding exchanges.

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Faulty or Incorrect Items

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If you receive a faulty item or an incorrect order, please email amhattire@outlook.com as soon as possible and we will resolve the issue for you.

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Incorrect Delivery Address

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Please ensure that your delivery address is entered correctly at checkout.

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If an incorrect address is provided and the parcel is lost or undelivered, we cannot be held responsible and the customer will be liable.

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