We operate on an exchange only policy basis within 10 days of you receiving the item/s. Please note that we can see the delivery date via the tracking number. 

​

If you would like to exchange an item/s, please contact us via our contacts form or Instagram direct message with;

​

- your order number

-item/s exchanging

-desired exchange items

​

Please note that you will be entitled to cover the postage cost to return your item/s

​

The item/s must be returned in its original conditions, with labels attached. Items will not be accepted that have any signs of wear, including the smell of perfume, make up/fake tan marks etc. 

​

The return address will be provided to you when you email/message us to arrange your exchange​

​

SALE ITEMS ARE NON-REFUNDABLE AND NON-EXCHANGABLE

​

IF YOU HAVE ORDERED VIA CLAIM ON TIKTOK LIVE - PLEASE CONTACT US FOR RESOLUTION

​

WE DO NOT ACCEPT REFUNDS

​​

If for any reason there is a mistake or faulty item in your order, please contact us and we will assist you.

​

In the instance that you have provided the wrong delivery address when purchasing/exchanging, if items end up lost, you will be liable since the delivery address was incorrect.